Please find answers to frequently asked questions below. Feel free to click the links for quick access to topics.
|Submitting Content||Sharing Content|
|Points and Leaderboard||Forgot Password|
|Updating Profile Information||Downloading the Mobile App|
|Inviting Members||Tweets and Social Posts|
|Content in the News Feed||
|New Member Information||Activities|
|Questions on Changes to the Hub||Someone is using the channel I want to connect|
|Who is my team lead?|
STEP 1: Visit the menu button on the top right side of the screen. Once the side navigation menu opens, click "Submit a Post."
STEP 2: To submit an article, select enter the URL on the "Submit a Link" tab and select "Preview." If you are submitting an image-only (e.g. a note card), select "Submit an Image."
STEP 3: Select the appropriate tag(s) for your post. This is especially important if you are sponsored by one team but submitting a post to another group. Also, select which image from the original article you would like included displayed with the article preview.
STEP 4: When you are done making change, click "Submit."
After your post has been submitted, the Community Managers will review your submission and decide whether or not it will be published into the community.
Your post must be reviewed by a content manager. If the manager determines that your post should be published, it will be accepted and made available for others to view. Please allow a few business days for your content team to review your post.
You can submit individual posts into the hub by using “Submit a Post”. If you believe that the majority of the blog’s content is appropriate for the hub, please reach out to the team lead listed on the Contact Us page that most closely fits the topic of that blog and request that it be added. The lead will determine how best to proceed.
STEP 1: Click on the “Share” button within the post tile of the article you want to share. If you have already shared a post, it will be flagged with a special message noting the number of time you shared it. You are free to share those post again, as desired.
On the "Share" button, there is a drop-down that allows you to select one of two options: "Auto Schedule" or "Set a Time." To set the time with one click, select "Auto share". As soon as you select that option, you will see a confirmation screen with the day and time that your share will be sent. To control when the post is shared, select "Set a Time" and enter the scheduling information accordingly.
Please reach out to your lead, as the post may have been removed. Click here to find your team contact information.
LinkedIn has announced the universal deprecation of its LinkedIn Groups API. This will affect any technology tools that automatically post to LinkedIn Groups on behalf of any user. LinkedIn’s change impacts all integrators. Voicestorm (the tool that powers Get Social Hub) and all similar services no longer have access to this integration option.
With VoiceStorm, however, users do have alternatives to sharing and most importantly, tracking content that is shared. One such alternative is Voicestorm’s “Share by Link” option. Users can get a shortened link for any post that can be used anywhere – including LinkedIn Groups. The shortened link will track audience clicks for the post + sharer. You can find this link by clicking the link icon at the top right of the post you wish to share.
If you want to share beyond your Facebook/ Twitter/ Linkedin channels, you can click on the link icon at the top right of the post tile. The system will generate a shortened link which you can send wherever and however you please. The system will capture how many times that link was clicked, and you can find these stats on the "My Shares" page here.
Click on the menu button at the top right of the screen, then click "My Shares" or click here. You can also see the posts you have scheduled that have not been posted to your social channels yet by selecting the "Scheduled" tab in this section.
Point are provided for actions such as sharing, submitting content, and special challenges that are sent to participants. If you are completing these actions but are not seeing your points update, double-check that your channels (e.g. personal Twitter or LinkedIn accounts used for sharing) are active. If you recently changed your password or the network has asked you to reauthorize your channel, you will likely see a red icon next to the channel when you try to share. Click into that icon and reenter your credentials. That should reauthorize your account.
If your points still are not updating, please clear your browser's cache and reload the site. If this does not correct the issue, please contact firstname.lastname@example.org.
The points total that you see when you log-in reflects awards from your all-time activity in the hub. The amount that is reflected in the leaderboard(s) might only be for a specific period of time. Please refer to the “Since” date listed above your leaderboard to confirm the dates for which your points are reflected.
From the log-in page, click the link “Forgot Password?” Or click here if you are not logged in to the community.
Click on the menu button at the top right of the screen, then click “Settings” or click here.
Click on the menu button at the top right of the screen, then click "How to Access the Mobile App," or click here.
Users in the hub are handpicked and sponsored by different teams. However, this does not mean that if your teammate is not in the hub already, that they cannot be added. Please see the team leads listed on the Contact Us page. If you have a team member that you believe should be included in Get Social Hub, please contact the lead for the team that most fits them and note the invitee’s name and email. The lead will determine if there is available space to accommodate the user.
Normal (non-social) posts are prioritized and will display first for you. If your team is also publishing tweets and there are recent ones of interest, you can click the Twitter icon above the newsfeed (tile-style section with all posts) to view that content. If the Twitter icon is not populated, then there are not recently published tweets.
You are able to engage with any social posts from the news feed, as long as you have connected that social channel to your account. For example, if you have a Twitter channel connected, you are able to reply, favorite, or retweet a Tweet directly from the news feed. Just select the button for the action you want to take and complete the steps, as normal.
Click into the other team(s) from the drop-down menu above the news feed.
Update your division by clicking into your Settings here and accessing the "Account" tab. Click "Edit" in the Divisions section and update your Division selection.
You can also find content for your team by clicking in the drop- down menu above the news feed, then clicking on your team name.
The system will display a customized feed depending on the member's team. Each team will see content that is relevant to that team. If you wish to see content relating to other teams, please click on the drop-down menu above the news feed and select your team of interest.
If you have not verified your account, you can re-send the verification email by clicking "Resend verification email" at the bottom left of this page here.
Click here to find information on how to get started.
Activities are special challenges that your team may choose to use. You can check you activities by clicking "Activities" from the side navigation menu, or by clicking here.
Please reach out to your team lead if you have any questions on this. Click here to find your lead's contact information.
Only one user may connect a channel at a time. If own a channel and it is in use by another member, please reach out to your team lead. Click here to find your lead's contact information.
Please always reach out to your team lead first. Please click here to find your lead's contact information.
*If you have any questions that you were not covered in the list above, please check out our Support Center here.